We love providing you with just what you’re looking for. It’s our customization
which makes us so special and which makes each of our items one-of-a-kind.
You might find exactly what you’re looking for on our website – after all there
are plenty of colours, fabrics and other options to choose from. Or you might
want something different. A logo embroidered on your team outfits, a skating
dress that helps you look your very best for that competition, or you might
have a unique challenge for us that we haven’t come across yet!
FAQs
Q: How long does it take for an order to be completed?
A: this depends on the time of year and how busy we are, but generally orders are completed within 2 weeks, and then shipped out.
Q: What if I can’t find what I’m looking for on your website?
A: At Sportees, we are custom manufacturers, we can make you a custom item. This will require e-mailing your request, sending measurements and chosing the fabrics needed to complete your garment.
Q: I don’t live close enough to call in for a fitting but I’d like something
customized just for me. How do you manage this?
A: We will ask for specific measurements to complete your garment. If the sizing is not quite correct, you may need to send the garment back for alterations. But, this is worth it, as you will get a garment that is just for you, to your specifications.
Q: What are your store opening hours?
A: Tuesday to Friday 9 am to 5pm and Saturday from 10 am to 4pm.
Q: How do I decide which is the best fabric for me to choose?
A: If you are having to make a decision on which fabric would be best for your garment, please just send us and e-mail and I am more than happy to assist you in your decision.
Q: I’d like a highly specialized garment made for me. Can you do it?
A: You can send us your "wish list" and we will let you know if this is something that we can make for you.
Q: What credit cards do you accept?
A: We accept Visa and Mastercard.
Q: Is buying from you online completely safe?
A: Yes, the internet has evolved and it is totally safe to place orders.
Q: How long does delivery take if I’m overseas?
A: Delivery overseas does take a while, even with Express Service. I would leave at least 3 weeks for delivery – if you are purchasing for a specific date.
Q: How do I pick the right size for me?
A: We have sizing charts on the website. Just take into consideration if you want a fitted garment or a baggier fit. But, always feel free to send me an e-mail and I can help out with this.
Q: Shipping
A: All garments must be paid for before they are shipped. The parcels will be shipped via Canada Post Express Service. Shipping and Handling to Canada and the US is $20 for a small parcel. Prices will be fairly charged according to the current rates. Shipping Overseas will be charged at the current rate.